Roles In The Rehabilitation Process

When you have suffered an injury at work, this can affect your life in many ways. One of the main disadvantages is the loss of your income. To ensure your workplace rehabilitation is managed effectively, there are a number of roles involved to make sure you are financially, mentally and physically supported throughout the process of returning to suitable employment. It’s important to know what your legal obligations are and what you are entitled to when it comes to work accident compensation. 

Roles of the injured worker

Firstly it starts with you. As an injured worker, you must cooperate throughout the rehabilitation process. If you are still receiving weekly compensation payments after returning to work, you must advise WorkCover of this and any other change in circumstances. Failure to do so may result in penalties. 

Role of the employer

Employers with 30+ employees are required to have a Rehabilitation and Return to Work Coordinator who is responsible for;

  • Planning and monitoring your reintegration into the workplace
  • Liaise with you, your doctors, rehabilitation providers and WorkCover until the claim is finalised

If your employer has less than 30 employees they must;

  • Maintain regular contact with you
  • Liaise with WorkCover
  • Provide support throughout your rehabilitation process

Role of Work Cover

A WorkCover customer advisor will be your centralised point of contact throughout the whole rehabilitation process. They will manage your claim until you recover and help you set recovery goals to return to work. 

Role of the Treating Doctor

Your doctor will help you determine the right pathway of treatment and rehabilitation you need. This might include physiotherapy, occupational therapy, psychological counselling or training for new job skills. 

Your WorkCover customer advisor will be in regular contact with your doctor to ensure you have a suitable return-to-work plan.

Role of the Health Providers

Health Providers (other than treating doctors) help you throughout your rehabilitation process by;

  • Providing focused rehabilitation aimed at you returning to work
  • Providing assessment, written reports and feedback to your WorkCover customer advisor
  • Keeping WorkCover up to date with your progress
  • Participating in case conferencing when asked

Have you been injured at work?

Dealing with workers’ compensation can be a complicated and involved process, especially for someone who is dealing with the other physical and mental impacts of a workplace injury. If you have been injured at work and want all of the compensation you are entitled to, call our WorkCover lawyers on 1300 302 318 who can support you through the process.

For more detailed information on each role, what constitutes an injury or how WorkCover lawyers can help you, download our Queensland WorkCover Claims PDF.

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